You are able to create an account through Hanpass application. We do not offer registrations through our website.

We are obligated to collect a copy of the customer's ID in accordance with the relevant financial laws when you sign up as a member. Yor can register after taking a photo of your physical ID at the sign up stage.(*Acceptable ID Types/Requires : Government-issued ID, drivcer's license, alien registration card, passport, domestic residence report card)

Q.Will the designation of the existing foreign exchange bank be cancled if I use the Hanpass' service?

If none of the following items apply, or failure continues, please contact customer service center.
1. Please make sure that the email address you used to sign up is accurate.
2. Please make sure that the verification email has not been moved to the spam folder.
3. Please check if there is enough storage space in your mailbox.
4. Please check whether the Hanpass email is not blocked. (Email address for verification: no-reply@hanpass.com)

If none of the following items apply or the failure continues, please contact customer service center.
1. Sign up may be rejected if the ID information cannot be verified properly. Please try again following the instructions on the ID verification page. (Poor image quality, partial omission of ID card, light reflection, 실물 신분증이 아닌 경우, Overseas ID card, expiration of ID etc.)
2. Duplicate membership registeration is not allowed. If you already have an account, please sign in to that account or delete your account and proceed again. Please contact the customer service center and request to delete your account.

'Bank account registration' is a procedure to register your Korean commercial bank account through Hanpass. The total amount you requested will be automatically deducted from the account that you registered, or must be deposited using registed account.

[Auto debit] and [Manual deposit] are different in the way of deposit money.
[Auto debit] : The total amount you requested for remittance will be automatically deducted from your Korean bank account. Only banks that are registered with the Korea Financial Telecommunications and Clearings Institute open banking can .
(* In the case of Nonghyeop Bank, it may not be possible to register an account that was opened at a Local NH Bank.)
[Manual deposit] : A virtual account number will be issued by Hanpass when you request remittance. If you transter the requested amount of money to the virtual account, the remittance will proceed to the next step.

If none of the following items apply or the failure continues, please contact customer service center.
1. Only banks that are affiliated with OPEN BANKING from the Korea Financial Telecommunications and Clearings Institute able to be registered.
2. Registration is not possible unless a mobile phone that is under your name.
3. Please make sure that the account information you are trying to register is accurate.
4. The account information entered during 1 KRW test must be the same as the account when you apply for automatic withdrawal conversion.

- This message may appear when the identity information entered is incorrect for Koreans. If so, please modify your infomtaion through the cusomer center or re-register after deleting your account.
- For foreigners, the ID used to open a bank account must be the same when you sign-up.
Ex) Bank Account - Passport / Hanpass - Alien Registration Card (X)
Bank Account - Passport / Hanpass - Passport (O)
Bank Account - Alien Registration Card / Hanpass - Alien Registration Card (O)

No, you can only register a bank account in your name.

You can check the fees by country on the [Remittance] section of the app, and you will be charged the service fees, which is included in the "deposit amount."

○ Bank Transfer:
- Immediate or within 3 hours after approval: Cambodia, Philippines(BDO, BPI, BPI Family, Eastwest, LandBank, PNB, UNIONBANK), Indonesia, Nepal, Pakistan, Sri Lanka - The day or 1 business day : United Kingdom, Austrailia, Canada, Vietnam
- 1~2 business days based on local banks : United States, Japan, China, Europe, Thailand, Bangladesh, Myanmar, Philippines (Some banks)
○ Cash Pickup: About 10 minutes after approval
○ Home Delivery: 1~2 business days based on local banks
* These are estimated time, but it may be delayed or changed without notice depending on local circumstances.

Up to 5,000USD per transaction / up to 50,000USD per year. (Transfer limits vary for each country and ways to send money.)

Money can be received in four ways: Cash Pickup / Bank Transfer / Home Delivery / Moblie Wallet etc. (Transfer methods may vary by countries.) (* Our cash pickup service allows you to directly receive cash by visiting a service branch without having a bank account.)

If none of the following items apply, or failure continues, please contact customer service center.
1. If the virtual account deposit validity period has passed, the requested transfer will be automatically cancled. (Transfer within 2 hours)
2. The bank where you registered your account may be under system maintenance. Please try again later..
3. Please make sure that the issued virtual account number and deposit amount are accurate when you request transaction.
4. Please make sure that you must deposit money into the virtual account with registered bank account when you request transaction.
5. Please note that deposits through other accounts, payment apps like Toss or Kakao Pay, and bank windows are not available. You can use our service with mobile banking or automated teller machine.

If the deposit is not confirmed within 2 hours after requesting remittance, the status is automatically changed to "rejected."

Payment may be declined if the recipient's information is incorrect. In this case, the refund will be processed to the selected bank account, and the amount excluding transaction fees may be refunded depending on the country and payment method. Please contact our customer support team for any related issues.

Bank Transfer : None
Cash Pickup : Cash Pickup Code, MTCN Code, Valid ID
In some countries, you may asked for "partner company" and mobile phone authentification of beneficiary is required to confirm on site.
Beneficiary verification process is required when you pickup cash from China. Please follow the further instruction to proceed with the process after checking the text message that is sent to the mobile phone.
* 'Cash pickup code' is automatically provided after the transaction is completed, and you can check the code in the transaction history. If you need to check "partner company," please contact our customer service center.

Please check the applicable cases below.
- Transaction Request Complete (Pending) : You can cancle the transfer on the app (Only for virtual account transaction)
- Deposit Complete: Refundable (Please contact our customer service.)
- Processing transaction: It is necessary to check whether cancellation is possible, and the refund will be processed after confirming the return from the receiving country if it is possible. No refunds can be made if the transaction has been completed at the receiving country.

* Local Customer Service: 02-3409-1540 (Mon-Fri : 9 a.m. - 6 p.m. KST / Closed on weekends and holidays)
* Foreign Customer Service: Contact number of countries can be checked on the [Customer Center] section of the Hanpass app. (Mon-Sun : 10 a.m. - 10 p.m. KST)

You can request the statement by clicking [My Page] > [Request Remittance Statement] section of the Hanpass app. The statement will be sent to the email address you entered.

Please contact our customer service if you wish to delet your account. The previously registered information cannot be restored, and make sure that there is no ongoing transaction.

You can update your number through [Menu] > [Setting] > [Change Phone Number] on the Hanpass app. Please update your phone number so that you are able to receive notification of the transaction status and events via SMS.